Welcome to the Supplier Portal of Allianz Switzerland

1. You do not yet have an Ariba P2P account

First, you need to create an Ariba P2P account. There are two types of accounts: Standard or Enterprise. At the bottom of the page, you will find a link that explains the differences between the two accounts. Important: Only the Standard account is free.

Website for Registration

After creating the account, you must forward the following data in a separate PDF document on letterhead via email to Allianz, so that the account linking can be initiated: [email protected]

• Full company name 
• Tax identification number (CIF) 
• Full name of the contact person 
• Telephone number of the contact person 
• Email address of the contact person 
• Registered address 
• Complete bank details 
• Contractually agreed payment terms 
• ANID (Ariba Network ID). The ANID is the identification number of your P2P account, which you will have after creating your account. If you cannot find your ANID: Where do I find my SAP Business Network ID (ANID) number?

After providing this information, you will receive a TRR (Transaction Relationship Request) from Ariba via email. Alternatively, the TRR is directly visible in the account you specified. Please accept this to link the accounts. Once the TRR is accepted, you need to perform the pending tasks in the "Enablement/Activation" tab. Upon completion, the system will display two pending tasks: "Order sent" and "Invoice sent." At this point, you do not need to do anything further; the order is our responsibility, and the invoice must be sent after receiving an order. After this step, you will receive the first orders from Allianz.

2. You already have an Ariba P2P account

If you already have an Ariba Standard or Enterprise P2P account, you do not need to create another one (unless you wish to have an account exclusively for managing Allianz orders, in which case proceed with point 1 "new account"). To connect you to the Allianz P2P system, we require the following data in a separate PDF document on letterhead; please send the document to the email:  

[email protected]

• Full company name 
• Tax identification number (CIF) 
• Full name of the contact person 
• Telephone number of the contact person 
• Email address of the contact person 
• Registered address 
• Complete bank details 
• Contractually agreed payment terms 
• ANID (Ariba Network ID). The ANID is the identification number of your P2P account, which you will have after creating your account. If you cannot find your ANID:  Where do I find my SAP Business Network ID (ANID) number?

After providing this information, you will receive a TRR (Transaction Relationship Request) from Ariba via email. Alternatively, the TRR is directly visible in the account you specified. Please accept this to link the accounts. Once the TRR is accepted, you need to perform the pending tasks in the "Enablement/Activation" tab. Upon completion, the system will display two pending tasks: "Order sent" and "Invoice sent." At this point, you do not need to do anything further; the order is our responsibility, and the invoice must be sent after receiving an order. After this step, you will receive the first orders from Allianz.

3. Differences between Enterprise and Standard Account:

• Standard Account (formerly Light Account): Offers standard access to the portal, which can be accessed free of charge. 
• Enterprise Account (formerly Full Enabled): Offers comprehensive access to the portal, mainly for catalog providers.

For more details regarding the different accounts, please visit the Ariba homepage:

What is the difference between Enterprise and Standard accounts?

Below you will find the instructions according to your account type.

If you continue to send paper invoices, please send them to: [email protected] (one email per invoice). It is mandatory to note the PO number on the invoice; otherwise, the invoice will not be processed.

If you have any questions, please contact   [email protected]

How do I connect with Allianz on SAP Business Network?

You need to create a supplier account in the SAP Business Network and connect with Allianz through this account.

• Enterprise Account: To establish a connection with your customer in the SAP Business Network, you must click on the link in the Trading Relationship Request (TRR) email. You will then have the option to log in with an existing account or register a new account.
• Standard Account: (Interactive Purchase Order TRR) To establish a connection with your customer in the SAP Business Network, you have two options:
  
  
  • Accept the TRR as described above.
  • Create a new Standard account at https://supplier.ariba.com In this case, you need to share the account number (ANID) with your buyer to establish a Trading Relationship (TR). Without a TR, you cannot conduct transactions, and your account will remain empty.
    

How do I access and change the former administrator's account?

If the account administrator is still with your company, they can reassign the administrator account to another user or update their user information to another person.

In case the account administrator is no longer with your company but you have access to the registered email address::

• Use the "Forgot Username" or "Forgot Password" link on the login page to request a password reset.
• Once you have accessed the account, you can transfer the account administration role or update the administrator account to yourself.

If the account administrator is no longer with your company and there is no access to the registered email address: Contact SAP Business Network Customer Support through the Support Center to change the administrator. You will need to provide the account's ANID number, the name of the registered administrator, and the email address.

Additional Information: Requests to change account administration are handled by a specialized team within SAP Business Customer Support, who will review the information and, if necessary, collaborate with other users of the account. You will then be contacted with further instructions.

Common Issues During Registration

SAP Business Network has prepared a self-training website for you, which is available in all contract languages. There, you will find useful articles and demo videos on all the topics listed here. Our complete list of demo videos is available in all contract languages:

videos: English, Deutsch, Francais, Italiano

How do I configure my Ariba Network account to better collaborate with Allianz?

To better prepare your account for receiving orders and submitting invoices, please ensure that the following notification configurations have been set up:

• Configuration of electronic order notifications
• Configuration of electronic invoice notifications
• Configuration of payment instruction notifications

I have multiple bank accounts. Is it possible to configure them?

To receive payment to the correct bank account, your bank account details must be captured and synchronized in the Allianz ERP system via the "Allianz Initial Supplier Questionnaire." Therefore, we strongly recommend that you maintain only one bank account with Allianz. If you wish to change or manage the bank account, please ensure that this is done both in the "Allianz Initial Supplier Questionnaire" and in your Ariba Network account..

Where can I find the order/contract to start invoicing?

To find the order or contract from Allianz, please follow the user guide:

videos: English, Deutsch, Francais, Italiano

Why is the order status displayed as failed?

If the email address set up in your account is invalid or an unrecognized out-of-office notice was sent, the order will be displayed as "failed." However, the order has reached your account. Account users with sufficient access rights can still proceed with invoicing. Meanwhile, please update your account information with a valid address and confirm this with your Allianz contact after submitting the invoice.

Should I start with "Create Invoice" or "Create Service Sheet" for a service order?

We strongly recommend starting directly with "Create Invoice." The primary purpose of a service sheet is to obtain approval from the Allianz business approver. By directly creating an invoice, a "Service Sheet" is automatically generated and sent for approval. If you first create a service sheet, you will still need to create an invoice after approval, effectively doubling your work.

How can I include a special handling fee in the invoice?

On the invoice creation page, you can click "Add" and select "Special Handling Fee." Remember to also add the tax for this additional handling fee, otherwise the invoice will encounter an error on the Allianz side!

How can I invoice against a BPO (Blanket Purchase Order)?

Invoicing against a BPO follows the same process as invoicing against a standard purchase order.

Unplanned Invoice Items: What can I do if the expected item cannot be found in the order for invoicing?

For service or material items, a "blank" item can be added by clicking "add/update" when inserting the invoice items.

My invoice was rejected. What is the reason and what should I do?

If the Allianz team rejects your invoice, the reason will always be specified in the email notification you receive. Typically, it is due to incorrect information entered into the invoice, such as incorrect price, tax, unit of measure, etc. You will be contacted by our team via email; please then attempt to resubmit the invoice with the correct details.

What should I do if SAP asks for bank details when creating invoices?

If you see "Add Bank Account Details" during the invoice creation process, it means you need to maintain your bank account in your Ariba Network. It is a one-time effort; please find more details in the link provided.

When will the payment be processed?

Payment is processed approximately 2-3 days after your invoice has been reviewed and approved, and it is transferred according to the agreed payment terms.

Was my invoice received?

Click on "More"  ➤ "Invoices" on your Ariba Network Dashboard, then adjust the filter if your invoice is older than 31 days. The invoice status can then be displayed. For service orders, your invoice submission triggers a service entry sheet to the recipient. You can also contact the Allianz requester to confirm if they have received your service entry sheet.

All our orders are subject to the terms documented in a written contract agreed between the Allianz company and the supplier (you). If there is no explicit contract between you and the Allianz company, the following General Terms and Conditions of Purchase apply.

Currently valid Terms and Conditions of Purchase for Allianz Suisse AG and affiliated companies.